Privacy Policy

Overview

PhysioNorth respects the privacy of visitors to this website. This policy explains what personal information is collected when you use the website and contact form, why it is used, who it may be shared with, and your rights in relation to it.

Information controller

The controller of information collected through this website is the PhysioNorth clinic. You may contact us about privacy matters using the details provided below.

Information we collect

• Information you provide through the contact form: name, email address, telephone number, and an optional message.
• Technical information required to operate and secure the website, such as an IP address, access times, browser information, and information that may appear in server logs.
• Information provided to external services, such as Google Maps or WhatsApp, when you load or choose to use them, in accordance with those services' privacy policies.

Providing information

Providing information through the form is voluntary and is not required by law. Without the fields marked as required, the form cannot be submitted, but you may also contact us by phone, email, or WhatsApp. There is no need to include medical information in the form; medical details can be shared in a conversation with your therapist.

How we use information

• To respond to your inquiry and contact you.
• To coordinate treatment and provide information about the clinic's services.
• To operate and secure the website, prevent misuse, and limit automated submissions.
• To comply with legal requirements, investigate complaints, and protect legal rights.

Sharing information with third parties

Information will be shared only as necessary with the clinic team and service providers that help operate the website and handle inquiries, including hosting and email providers and the Resend delivery service. Information may be disclosed to a competent authority where required by law or to protect legal rights. We do not sell personal information or use inquiry details for marketing communications without separate consent.

Processing outside Israel

Some service providers may process or store information outside Israel. In such cases, we will act in accordance with applicable law and use providers that undertake to protect information under the agreements and policies governing their services.

How long we retain information

We retain inquiry details for as long as needed to respond, coordinate services, and manage our relationship with you, and as required by law or to resolve a dispute. When the information is no longer needed, it will be deleted, minimized, or anonymized, subject to reasonable backup cycles.

Cookies and external services

The website uses a functional cookie named NEXT_LOCALE to remember the selected language. This cookie is not used for advertising or marketing tracking. As of the date of this policy, the website does not use advertising tools or marketing analytics. Embedded external services, including Google Maps, may use cookies or collect technical information under their own policies. Following a link to WhatsApp or another external website is your choice and is governed by that service's terms.

Information security

We use reasonable and customary measures to protect information against unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Accessing and correcting information

Under the Israeli Protection of Privacy Law, you may ask to review personal information we hold about you and request correction of information that is inaccurate, incomplete, unclear, or out of date. You may also request deletion, which will be considered in accordance with applicable law and the clinic's legitimate needs.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, our service providers, or legal requirements. The latest update date will appear at the top of this page.